Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you fill out our contact or carrier onboarding forms, communicate with our dispatch team, or otherwise interact with our services. This includes:

• Full name and contact details (phone number, email address)
• Company name, MC number, and DOT number for carrier onboarding
• Equipment type, truck count, and preferred operating lanes
• Freight shipment details provided for dispatch purposes
• Communications sent to us via forms, email, phone, or WhatsApp
• Technical data such as IP address, browser type, and pages visited

2. How We Use Your Information

We use the information we collect to provide, operate, and improve our dispatch and freight services. Specifically, we use your information to:

• Process and manage carrier onboarding applications
• Provide freight dispatch and load-matching services
• Communicate with you about your account, loads, and service updates
• Respond to enquiries submitted through our contact form
• Improve our website, services, and internal operations
• Comply with applicable legal and regulatory requirements

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With freight brokers and shippers as necessary to fulfil dispatch services on your behalf
• With service providers who assist us in operating our website and business (subject to confidentiality obligations)
• When required by law, court order, or governmental authority
• In connection with a merger, acquisition, or sale of business assets, with appropriate notice to affected users

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Carrier onboarding records are retained for the duration of the business relationship and for a period of five years thereafter.

5. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to access, correct, or delete your data, the right to object to or restrict processing, and the right to data portability. To exercise any of these rights, please contact us using the details below.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our site.

8. Third-Party Links

Our website may contain links to third-party websites, including load boards, broker portals, and industry resources. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: